Chewy.com and Why It is so good
We can’t deny the fact that pets are part of our family, they are like our children, with their own needs, preferences and wants. They need special diet that will include natural snacks and vitamins. Many furry friends have multiple beds and special toys not to get bored. And, of course, it is great to be able to order all those things without leaving your home. Fortunately, Chewy.com has everything covered and is always ready to deliver what you need fast right to your door.
You haven’t heard about Chewy? Never ordered from them? Well, then you should keep on reading to find out what it is, how it works and what are the advantages of shopping there.
If you ask me what Chewy is I would reply that if there were Amazon for pets, it would be called Chewy.com. And when I say pets I mean not only cats and dogs. Chewy offers pet supplies for dogs, cats, birds, fish, rodents, reptiles, and even horses from more than 1,000 brands. Whatever your pet might need you are sure to find it at Chewy.com. Founded in 2011, the company was acquired by Petco several years later, but it still remains an independent entity that focuses on online selling and doesn’t seem to plan adding physical stores.
Online customers love Chewy not because of a great variety of products offered, but also for convenience and savings Autoship service provides. When you join Autoship you will save 35% on your first order and then 5% on all subsequent orders. Currently you can even get 40% off your first Autoship order of select food products at Chewy. In addition, you can save up to 20% on select items if you use a coupon code.
There are always great deals on various types of products or particular brands so you are sure to enjoy great savings every time you shop. And don’t forget that shipping is free for purchases of $49+. So it makes sense to buy in bulk to avoid a flat $4.95 fee for smaller orders.
How do you order on Chewy?
Well, placing your order at Chewy.com is very easy, but first you need to create an account and provide some information about you and your pet. Having an account in Chewy is a must to place the orders. Be prepared to answer questions about your pet’s name, breed, weight, age, and dietary preferences. You may even upload their picture as well.
Chewy.com is very easy to use and navigate. The first thing you need to do is select the type of pet you are shopping for and then check by the department – food, toys, travel, and other supplies. Also at Chewy.com you can purchase preventative medication for your pet if you have a prescription. Your order will be delivered within 1-3 days and if your purchase is over $49 you will get free shipping.
Why is Chewy so loved by pet parents?
The primary reason why many pet owners chose Chewy.com as their preferred online destination to shop for pet supplies is affordable prices and access to numerous deals and promo offers. It’s very convenient to sign up to Autoship and get your supplies delivered as often as you need without placing orders again and again. When it comes to savings you will get 35% off your first Autoship, plus 5% off all future orders. Not only will you save your time and gas but you will also get everything delivered for free to your doorstep. Besides it’s easy to update, change, or cancel your Autoship orders without extra fees, so you could adjust your list of products to meet the needs of your pet at any stage of its life. In addition, Chewy customers enjoy exclusive free access to licensed veterinarians along with free tips and video tutorials for less experienced pet owners. You can get useful advice about feeding your pet, training, taking care of it and how to entertain it without searching the internet or going to your vet.
What about Chewy customer service?
Chewy is known for its awesome customer service. Since its inception it has been providing immaculate service that has already become a legend. The company manages to offer 24/7 customer service and no answering machines. When you call, email or use the chat you will get connected to a qualified and knowledgeable representative staff member any time of the day.
The company is also famous for their 100% satisfaction guarantee which means that every problem will be resolved or you will get your money back. But the company takes their level of service provided even further. If your order was delivered not in time, there was some problem with it, or your pet is sick they may send you a custom made pet portrait to your doorstep. That is why we strongly encourage you to provide the photo of your pet in your Autoship account when you sign up. Of course, not everybody gets such a nice gift, but who knows, maybe next time they will use your pet’s photo to surprise you with unexpected gift.
What are the pros?
- Expedient 1-3 day shipping
- Free shipping on $49+
- No membership fees
- Discounts with Autoship option
- Live customer service 24/7 all year round
- 100% satisfaction guaranteed
- Free video tutorials
Are there any cons?
- Shipping only to addresses, no P.O. boxes
- No international shipping
- Flat $4.95 shipping fee for orders under $49
- Big discount is applied only to the first autoship order
- Prescription meds can’t be returned
Chewy is a great pet supplies store with excellent customer service. There is just no reason why you shouldn’t give them a try if you haven’t ordered from them before.
I Tried Chewy And I Never Go Back
My love for Chewy.com grows after each order. Today was my third time ordering from them for my dog Marlo and after that I remain a loyal and still kind of new customer.
Chewy.com is an online pet supply store that was founded in 2011 and became an independent subsidiary of PetSmart in 2017. From day 1 the company was heavily invested and focused on customer service. Their belief is that happy pet parents will keep coming back for more, resulting in buying more, so Chewy always does everything in its power to make customers happy. In fact, they count their success not by sales numbers, but by happy customers, and it shows.
My first order with them included some toys, chews, and treats for my dog. I was happy to receive everything in 2 days and Marlo was happy to have all kinds of goodies for himself. He killed some toys immediately and saved some for later. The snacks were great and the chew is still around, somewhere.
My second order was canned dog food and a very sturdy toy. Again it all arrived promptly and nicely packed in recyclable box, large enough to fit my 60 pound dog in it for pictures. This time I ordered a toy so tough that this turtle is still not killed today. It’s MIA though, but I think it’s under the sofa somewhere.
Today I received my third Chewy.com order, which I bought with a coupon from eBay. I couldn’t believe how many good deals can be found there for just a couple of dollars. I saved $15 on my $75 purchase for just $3!
I really didn’t need anything, but shopping at Chewy.com is so addictive that I decided to browse a little, just for fun. I went through all the sales offers and picked a discounted rope Rudolph for those toss and fetch games outside (I don’t think Marlo knows that Christmas is over). Next came the cutest bottle of champagne with a glass on a rope stem, both with squeaks inside. I am known as a big fan of prosecco, so my baby getting his own bottle of prosecco was priceless. And since New Year’s Eve is over, the price was very cheery.
I was also thinking ahead, so I looked at what is offered for Valentine’s Day and wasn’t disappointed. I loved a cute pink mailbox with three envelopes inside. While my baby is getting neutered in a couple of days, there is no reason why he couldn’t enjoy a few love letters. The toy is great because it takes him some time to get the letters out through a small hole. Each plush letter is different color, contains a squeak inside, and is adorned with a heart. Once he gets them all out, one of us puts them back in and he starts over again. There is nothing better than your 1 year old adolescent puppy staying busy!
Finally, I looked even more ahead and decided to get something for the next Halloween. I didn’t get him a costume this year and that got the kids very disappointed. Next year he will be a Chewy.com delivery man, complete with a cape, a package in his hands, and a hat, which won’t stay on his head too long unless I will distract him with treats.
All my orders with Chewy so far were without any glitches, so I didn’t have any reason to contact their customer service, but based on reviews I can imagine that it would be a pleasurable experience.
My next Chewy order will be Purina Sport dog food that I currently had on auto-order from Amazon. I am getting a big bag every two months, but this month was my last from Amazon. Right after Christmas I got an email that the usual 27th delivery is delayed. This email came on 30th of December, before which I already went and bought a small bag of food since my order didn’t arrive in time. The email said that it will be delivered between January 1st and 3rd. That caused me another trip to a grocery store for another small bag. The food was late for a week, which completely defeats the purpose of auto-delivery. After I complained about that to Amazon customer service representative via live chat, they offered me $5. That didn’t even cover my gas spent on driving. I don’t like to complain and I rarely do, but I felt that Amazon showed total disregard for me, offered a funny amount, and closed the issue after I told them I will be switching to Chewy.com from then on. They really don’t care that their customers of 12 years are going to leave.
My next review will be about Chewy.com auto-order and I hope I won’t have to feel neglected by customer service should anything happen. Yes, mistakes are possible; it is how the business takes care of them is what matters.