Chewy Coupons January 2020
I Tried Chewy And I Never Go Back
My love for Chewy.com grows after each order. Today was my third time ordering from them for my dog Marlo and after that I remain a loyal and still kind of new customer.
Chewy.com is an online pet supply store that was founded in 2011 and became an independent subsidiary of PetSmart in 2017. From day 1 the company was heavily invested and focused on customer service. Their belief is that happy pet parents will keep coming back for more, resulting in buying more, so Chewy always does everything in its power to make customers happy. In fact, they count their success not by sales numbers, but by happy customers, and it shows.
My first order with them included some toys, chews, and treats for my dog. I was happy to receive everything in 2 days and Marlo was happy to have all kinds of goodies for himself. He killed some toys immediately and saved some for later. The snacks were great and the chew is still around, somewhere.
My second order was canned dog food and a very sturdy toy. Again it all arrived promptly and nicely packed in recyclable box, large enough to fit my 60 pound dog in it for pictures. This time I ordered a toy so tough that this turtle is still not killed today. It’s MIA though, but I think it’s under the sofa somewhere.
Today I received my third Chewy.com order, which I bought with a coupon from eBay. I couldn’t believe how many good deals can be found there for just a couple of dollars. I saved $15 on my $75 purchase for just $3!
I really didn’t need anything, but shopping at Chewy.com is so addictive that I decided to browse a little, just for fun. I went through all the sales offers and picked a discounted rope Rudolph for those toss and fetch games outside (I don’t think Marlo knows that Christmas is over). Next came the cutest bottle of champagne with a glass on a rope stem, both with squeaks inside. I am known as a big fan of prosecco, so my baby getting his own bottle of prosecco was priceless. And since New Year’s Eve is over, the price was very cheery.
I was also thinking ahead, so I looked at what is offered for Valentine’s Day and wasn’t disappointed. I loved a cute pink mailbox with three envelopes inside. While my baby is getting neutered in a couple of days, there is no reason why he couldn’t enjoy a few love letters. The toy is great because it takes him some time to get the letters out through a small hole. Each plush letter is different color, contains a squeak inside, and is adorned with a heart. Once he gets them all out, one of us puts them back in and he starts over again. There is nothing better than your 1 year old adolescent puppy staying busy!
Finally, I looked even more ahead and decided to get something for the next Halloween. I didn’t get him a costume this year and that got the kids very disappointed. Next year he will be a Chewy.com delivery man, complete with a cape, a package in his hands, and a hat, which won’t stay on his head too long unless I will distract him with treats.
All my orders with Chewy so far were without any glitches, so I didn’t have any reason to contact their customer service, but based on reviews I can imagine that it would be a pleasurable experience.
My next Chewy order will be Purina Sport dog food that I currently had on auto-order from Amazon. I am getting a big bag every two months, but this month was my last from Amazon. Right after Christmas I got an email that the usual 27th delivery is delayed. This email came on 30th of December, before which I already went and bought a small bag of food since my order didn’t arrive in time. The email said that it will be delivered between January 1st and 3rd. That caused me another trip to a grocery store for another small bag. The food was late for a week, which completely defeats the purpose of auto-delivery. After I complained about that to Amazon customer service representative via live chat, they offered me $5. That didn’t even cover my gas spent on driving. I don’t like to complain and I rarely do, but I felt that Amazon showed total disregard for me, offered a funny amount, and closed the issue after I told them I will be switching to Chewy.com from then on. They really don’t care that their customers of 12 years are going to leave.
My next review will be about Chewy.com auto-order and I hope I won’t have to feel neglected by customer service should anything happen. Yes, mistakes are possible; it is how the business takes care of them is what matters.